“Worthy of specific mention is the administration function at dls, which is not only highly effective but also works collaboratively with our in-house administration function.” - Learning & Development Consultant, Cabinet Office.
Our extensive experience of providing a fully bespoke administration service for clients ensures a seamless partnership approach between the client and ourselves. For example, we administer a set of 26 programmes for the Health & Safety Executive (HSE). We have full-time dedicated administrative staff and tried and tested processes from call-up to evaluation. We are able to provide a fully covered working hours’ telephone and email service to participants who wish to book with us directly.
dls works in partnership with clients to ensure that the quality of training services provided are supported by appropriate administrative service. We offer the highest standards of customer satisfaction, and in line with our Quality Manual we monitor our quality of service and continually seek methods of improvement.
We agree performance measures for all aspects of our service and incorporate these into our Service Delivery Plan, to monitor and measure subsequent performance. It also describes how our administration team liaise and set up the administration processes required to suit the client.
-
Our administrative support:
-
Ensures a rapid turnaround
-
Streamlines administrative procedures
-
Responds flexibly to business requirements
-
Resources both large and small projects quickly and effectively
- Minimises administration for clients
- Always look to minimise costs for our clients. For example, when we are asked to design or deliver a particular programme, Consultants are selected on their experience, qualifications and location to ensure the most suitable one is selected.
